Refund policy

DEFECTS ON THE SUPPLY AND RETURN

The customer is obliged to report any defects found on the goods within 14 days from the date of receipt of the goods, by registered mail (a / r) addressed to: Samsara Srl - Via Carlo Alberto, 330, 97019 - Vittoria (RG) or by sending an email to: samsaraimport@hotmail.com, obliging in any case to document the extent of any damage found in the product through photographic surveys. At the end of a check by the internal staff, the company will collect the defective goods and deliver a new product equal to the one ordered, followed by confirmation of a credit for an amount equal to the refund of the disputed goods. After 14 days from receipt, the goods are considered accepted.

RIGHT OF WITHDRAWAL

The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within the 14-day term from the day of receipt of the goods. The withdrawal must be manifested by sending a registered letter within the aforementioned period of 14 days with acknowledgment of receipt to the following address: Samsara S.r.l. - Via Carlo Alberto, 330, 97019 - Vittoria (RG). It is not possible to exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be postponed or risk deteriorating or altering rapidly. Within 5 days from the communication of the withdrawal, all purchased goods must be returned to Samsara S.r.l. The goods must be intact and in their original packaging, without any lack and the consumer remains responsible for the decrease in the value of the goods resulting from a use other than that necessary to establish the nature, characteristics and functioning of the same. The costs for returning the item (e.g. shipping and packaging) will be borne by the customer. Samsara S.r.l. will refund the price of the product purchased by the consumer after verifying that the goods have retained their original integrity with bank currency in any case no later than the fifteenth working day, starting from the date of receipt of the goods at the warehouse of Samsara Srl. The goods must be intact and in their original packaging, without any lack and the consumer remains responsible for the decrease in the value of the goods resulting from a use other than that necessary to establish the nature, characteristics and functioning of the same. The costs for returning the item (e.g. shipping and packaging) will be borne by the customer. Samsara S.r.l. will refund the price of the product purchased by the consumer after checking that the goods have retained their original integrity with bank currency in any case not later than the fifteenth working day, starting from the date of receipt of the goods at the warehouse of Samsara Srl. it is the responsibility of the consumer to promptly provide the bank details on which to obtain the transfer (IBAN code, current account of the invoice holder).

RIGHT OF WITHDRAWAL BY SAMSARA Srl

Samsara Srl the contract entered into by giving simple communication to the customer with adequate and justified reasons; in this case the customer will be entitled only to the refund of any sum already taken and paid.