Shipping policy

PRODUCT AVAILABILITY

The customer can purchase all the products visible on the website www.emozioni-di-sicilia.com. For each product, information relating to its availability in stock is indicated. By immediate availability we mean a product ready for delivery. Deferred availability means a product to be produced within 20 working days as it requires longer production times linked to the handmade nature of the product.

After receiving the order Samara S.r.l. will deliver what is requested by express courier, to the address indicated on the order form or, alternatively, upon express indication of the customer during the purchase phase, the products can be collected at the Show Room located in via Bixio 297 p >

SHIPPING COSTS

The shipping costs, unless otherwise indicated, are added to the total cost of the order and are specified during checkout, before the conclusion of the purchase process. A fixed fee of € 20.00 is payable for shipping to any location in Italy. For orders over € 500.00 shipping costs are free in Italy.

SHIPPING TIMES

Orders placed during office hours (Monday to Friday, from 8:00 to 17:00) will be tried on the next day. The order date refers to the time when the order was made and paid (with the relative receipt of the order confirmation e-mail) on the website. The shipping date, on the other hand, refers to the time when the goods leave the Samsara S.r.l warehouse and are delivered to the courier. Deliveries are not made on Saturdays, Sundays and public holidays and will be carried out on the first following working day. To ensure maximum safety during the transport phase, resistant packaging is used (cardboard, bubble wrap, etc ..)

Delivery times to the customer are as follows:

Products available deferred: delivery to the customer, subject to production times, is made within 20 working days from the order ;

However, no responsibility can be attributed to Samsara Srl for delayed or failed delivery due to force majeure or unforeseeable circumstances. For information on shipments, send an e-mail to samsaraimport@hotmail.com

SHIPPING METHODS

Samsara Srl, through its operations center, will take care to contact the courier DHL. The courier will arrange the delivery. In case of absence of the recipient at the time of delivery, a notice will be left and the customer must personally contact the courier as soon as possible to agree on a new delivery date.

CHECKING THE RECEIVED GOODS

The customer is required to check the correspondence of the number of packages indicated on the shipping documents and immediately report any imperfections and / or damage to the shipping envelope to the shipper. 'packaging. The disputes found at the time of delivery must be reported to the courier, and then communicated to the email address: samsaraimport@hotmail.com

USEFUL TIPS

Make sure to provide a delivery address where you is the maximum availability of a person available to collect the goods.